[drats_users] 0.3.2 Error

Dan Smith
Thu Apr 8 08:06:16 PDT 2010


Hi Larry,

> Just downloaded and installed 0.3.2 as an upgrade from 0.3.2b13.  All
> previous beta installs have worked fine.

Okay, I don't *think* this is related specifically to 0.3.2, I think
it's just chance, but I could be wrong :)

> I get an opening error screen on load telling me I can choose to
> ignore.  Not sure whether the program is working or not. 

And what happens when you ignore?

> parserError: xmlParseMemory() failed

This particular message means that you have a message in one of your
folders that is broken.  Unfortunately, it's not easy to tell which one
from the information we have.

So the path forward depends on whether you can ignore it or not.

If you can ignore it and get into D-RATS, you could start by trying to
open each message in your inbox until you see another error.  When you
find it, delete it and then the problem should go away.

If you can't ignore it, then we'll need to try removing all the
messages.  If we go this route, I'll have you send me a zip of the
message folder so I can figure out what happened.

So, let me know if you can't ignore the error and I'll cook up
instructions for the more drastic approach.

Thanks!

-- 
Dan Smith
www.danplanet.com
KK7DS




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