<html><head><meta http-equiv="Content-Type" content="text/html charset=iso-8859-1"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>Hi Lisa,</div><div>Helping people remotely can be so difficult! They do things you never expect, describe things in unexpected ways, and what you say & what they thought you said can be so different. </div><div><br></div><div>Get yourself a free copy of TeamViewer. It runs on Mac, Linux, Windows & mobile. Click the big green button & install on your own machine. </div><div><a href="http://www.teamviewer.com/">http://www.teamviewer.com/</a></div><div><br></div><div>Tell the person you're helping to download the TeamViewer "Quick Support". It is also a free download from the TV website, but it is the link UNDER the big green button. The link says says: "Join Remote Control Session". </div><div><br></div><div>TV QS only runs when double-clicked, and will not leave any TSRs or daemons running when you are finished with it. Very clean. </div><div>Follow the basic instructions, meaning that you both launch your TeamViewer apps. They need to tell you their ID number & password so you can connect to them. </div><div><br></div><div>It's MUCH easier to help when you can actually see the screen & even control the mouse & keyboard. Give it a try & I bet you get a lot more done, better & more quickly.</div><br>Best,<br> Dave Nathanson<br> KG6ZJO<br><br><div><div apple-content-edited="true">On Jan 24, 2014, at 8:53 AM, Lisa Soto <<a href="mailto:eris235@gmail.com">eris235@gmail.com</a>> wrote:</div><div><br class="Apple-interchange-newline"><blockquote type="cite"><div dir="ltr">I admit I'm fishing around here a little but maybe someone can help. <div><br></div><div>I'm helping someone else (remotely) troubleshoot their CHIRP installation. He says that the binary (unzipped, daily build) won't open on his Macbook. </div>
<div><br></div><div>I've mentioned the Error logging window that may be holding things up and he's going to check for that, but is there anything else I should suggest? </div><div><br></div><div>Thanks, </div><div>
Lisa </div><div>KD2FFJ<br clear="all"><div><br></div>-- <br>------------------------------------------------------------------------------<br>Lisa Soto <a href="mailto:eris235@gmail.com">eris235@gmail.com</a><br>
"All are lunatics, but he who can analyze his delusion is called a<br> philosopher." -Ambrose Bierce, writer (1842-1914)<br>------------------------------------------------------------------------------<br>
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