[chirp_users] Unable to read UV-2501

[john bryant]

Just got a new Btech UV-2501 and unable to read from radio. Error 
message "radio did not enter clone mode". Then the radio restarts?
Anticipating a request for logging files,  I downloaded the 
manufacturer's programming software and installed. Whenever I try to 
read from radio, the radio repeatedly cycles on and off until I shut 
down the software.
Any thoughts?
Thanks,
John, N5SU